The UAE Ministry of Human Resources and Emiratisation has revealed a major expansion in the use of artificial intelligence across its services and labour market regulation, demonstrating how the technology is moving from experimentation to large-scale practical use.

One of the ministry’s AI-powered systems has automatically processed more than 11 million transactions, while helping reduce transaction review time by 95 per cent.

According to the ministry’s announced results, a review that previously took around 10 minutes can now be completed in less than one minute, highlighting the impact of artificial intelligence on the speed and efficiency of labour-related government services.

The system uses artificial intelligence to verify information connected to work permit applications, including identity and passport details, employment contracts, photograph quality and other information required to process transactions.

Artificial intelligence is also being used beyond customer transactions. The ministry has developed an AI-powered occupational health and safety inspection system capable of detecting violations and automatically generating reports.

Another system uses risk prediction to identify establishments that may require proactive inspection visits, allowing inspection resources to be directed according to data analysis and changing risk indicators.

During the first half of 2026, inspection teams carried out approximately 212,000 visits as part of a smart regulatory system that uses artificial intelligence, data analysis and risk indicators to focus resources on establishments and activities considered more likely to require inspection.

At the same time, the ministry has stressed that the growing use of artificial intelligence and other modern technologies must be accompanied by responsible and secure practices that protect customer rights, safeguard data and maintain confidence in government services.

The ministry has also highlighted risks associated with the misuse of emerging technologies, particularly deepfakes that can manipulate images, voices and videos to create convincing fabricated content.

Such technologies could potentially be used for impersonation, misinformation or fraud targeting individuals and organisations, making verification particularly important when dealing with personal information, financial requests or official workplace instructions.

The ministry therefore advises users to verify information sources, avoid responding to sensitive or financial requests received through unverified channels and refer to official ministry channels whenever there is uncertainty about a digital communication or procedure.

The expansion forms part of the UAE’s broader drive to redesign government services through artificial intelligence and data, reducing procedures and processing times while improving the experience of employers and workers and strengthening the efficiency of the country’s labour market.