The facilities form part of the authority’s efforts to modernize electronic payment systems and provide customers with more flexible options when completing official transactions related to identity, citizenship, residence, and immigration services.

According to the authority, the available options include instalment payments through Tabby and a separate Easy Payment initiative operated in cooperation with participating banks.

These arrangements are intended to facilitate payment of eligible government obligations while preserving the applicable official fees, legal requirements, and approval procedures.

Under the Tabby instalment service, eligible customers may divide government service fee payments over periods ranging from three to twelve months, depending on their individual credit assessment.

The authority states that eligible transactions may be financed through instalments of up to AED 20,000, subject to the customer’s credit profile and the approval criteria applied by the payment service provider.

Both UAE nationals and residents may apply for these arrangements, although availability does not guarantee approval or automatically entitle every customer to the maximum repayment period or transaction amount.

Applicants should therefore confirm whether the relevant payment method is available for their specific transaction and carefully review the financial terms before proceeding.

To use Tabby, customers access the authority’s official digital channels and continue with their selected government service until reaching the payment stage.

They can then choose Tabby as the payment method and complete the eligibility assessment and approval process through the service provider’s application.

The authority confirms that the option is available through its official website and smart application, subject to the applicable technical requirements and customer eligibility conditions.

Using an instalment payment method does not change the authority’s approved refund procedures, which continue to apply according to the type of service and transaction involved.

The authority also offers an Easy Payment initiative in cooperation with participating banks, providing another instalment arrangement for eligible customers holding approved credit cards.

A customer with a credit card issued by a participating bank may pay the relevant government service charges through the authority’s website and subsequently contact the bank to arrange repayment in instalments.

The instalment request may be handled through the participating bank’s mobile application, customer service centre, or branch network, depending on the bank’s procedures.

The authority’s official guidance also identifies an instalment option for eligible Visa credit card users through its smart application, allowing customers to select repayment periods ranging from three to twelve months under the applicable conditions.

Regarding outstanding financial obligations, the Easy Payment initiative is also intended to support customers who have eligible fees or fines payable to the authority.

However, paying a financial obligation through instalments should not be confused with receiving a fine waiver, cancellation, or reduction, since the original legal obligation remains subject to the relevant regulations.

Customers should also avoid assuming that every government fee or fine across all UAE authorities is automatically covered by these arrangements, because eligibility and available payment methods may vary by transaction.

The appropriate approach is to verify the specific service and payment options directly through the responsible authority before submitting an application.

For bank-based instalment arrangements, the participating financial institution reviews the customer’s financial circumstances and determines whether the application meets its internal eligibility requirements.

Approved customers receive the relevant notification and repayment arrangements according to the bank’s approved procedures, while conditions may differ between participating financial institutions.

For Tabby transactions, the approval decision and available repayment period depend on the provider’s assessment of the customer’s credit profile and relevant eligibility criteria.

Customers are encouraged to review repayment amounts, instalment schedules, and any applicable financial conditions before accepting a payment plan.

The authority provides assistance through its official customer contact centre on 600522222 within the UAE, alongside the digital inquiry and support services available through its website.

Citizens and residents can also check individual government service requirements, charges, and payment arrangements through the authority’s smart channels before submitting an application.

The authority emphasizes that instalment options are additional payment facilities and do not replace immigration regulations, documentation requirements, or the administrative approvals necessary to complete government transactions.

The Federal Authority for Identity, Citizenship, Customs and Port Security remains the official reference for determining service eligibility, while participating banks and payment providers assess the financial eligibility of individual customers.

Source: Federal Authority for Identity, Citizenship, Customs and Port Security, United Arab Emirates.

Easy Payment initiative launched: October 14, 2025.