Kuwait’s Public Authority for Civil Information has published the official procedures for replacing lost or damaged Civil ID cards for Kuwaiti citizens and non-Kuwaiti residents. The service includes specific documentation requirements, payment arrangements and application channels depending on the applicant’s nationality and circumstances.

According to Kuwait Government Online, the fixed fee for a replacement Civil ID following loss or damage is KWD 20 for both Kuwaiti and non-Kuwaiti applicants. The published instructions state that the fee is payable through the Public Authority for Civil Information’s official website.

The service allows individuals whose cards have been lost or damaged to request a replacement under the applicable registration procedures. Applicants should distinguish between a lost-card replacement, a damaged-card replacement and an ordinary Civil ID renewal, as these services may have different requirements and charges.

For non-Kuwaiti residents, the official guidance confirms that applications may be processed through the Sahel government application. Alternatively, the applicant may attend in person or use an authorised representative holding a valid power of attorney issued by Kuwait’s Ministry of Justice, subject to the applicable legal verification requirements.

The principal document listed for a non-Kuwaiti applicant is an original valid passport together with a copy. Residents planning to attend a service centre should ensure that their passports remain valid and that the required documents are available before beginning the transaction.

For in-person applications by non-Kuwaiti residents, the government portal directs applicants to the expatriate registration office on the ground floor of PACI’s South Surra headquarters. The published morning service hours are from 8:00 AM to 1:00 PM, although applicants should confirm the current schedule before travelling.

Kuwaiti citizens may also request replacement cards through the Sahel application or by attending in person. A representative may act on their behalf when holding an official power of attorney from the Ministry of Justice, in accordance with the authority’s requirements.

The documentation rules for Kuwaiti citizens differ from those for expatriate residents. Applicants must provide valid official identification, which may include the original nationality certificate, a passport, a driving licence or identification through the Kuwait Mobile ID application.

For individuals aged five or older, the published requirements include two recent personal photographs meeting the authority’s specifications. For children younger than five, the original birth certificate and a copy are required under the official service guide.

Additional identification requirements may apply to applicants over five years old, including an original passport or nationality documentation containing a photograph. Families should therefore review the age-specific requirements carefully before submitting a replacement request.

Kuwaiti citizens who choose the in-person route are directed to the citizens and Gulf Cooperation Council registration office on the first floor of PACI’s South Surra headquarters. The government portal lists morning service hours from 8:00 AM to 1:00 PM.

The authority also maintains a separate replacement service for citizens of Gulf Cooperation Council countries. Some of its documentation and representation requirements differ, making it important to select the correct application category rather than assuming that all applicants follow an identical process.

Kuwait’s civil information legislation requires Civil ID holders to notify the authority when their cards are lost or damaged and obtain replacements in accordance with the applicable procedures and fees. Replacing a missing card is therefore more than a matter of convenience.

PACI provides additional electronic services for checking Civil ID status and paying applicable charges. Applicants can use the official channels to follow their transactions and verify the available steps for their particular circumstances.

The KWD 20 replacement charge should not be confused with the fee for ordinary Civil ID renewal, which is a separate service. Checking the correct transaction type can help applicants avoid errors or unexpected payment differences.

These are established government procedures rather than newly announced rules. Citizens and expatriate residents are encouraged to consult PACI’s official transaction guide and the Sahel application for the latest requirements and operating arrangements.

Source: Kuwait Public Authority for Civil Information – Kuwait Government Online