The service allows qualifying Saudi citizens to report passports that have been lost, stolen, or damaged without visiting a passport office to complete the reporting procedure.

It forms part of the Ministry of Interior’s digital government services, designed to simplify official transactions and reduce the need for in-person visits.

This is an existing public service rather than a newly announced change to passport regulations or government charges.

According to the official Absher service information, the main applicant is the Saudi citizen who acts as head of the family and submits a report concerning an eligible family member’s Saudi passport.

The service’s official frequently asked questions explain that the relevant family members are generally those under the age of 21, subject to the applicable family and marital status provisions.

An individual who is under 21 and married may report the loss of their own passport independently, according to the published service guidance.

The electronic reporting facility specifically concerns Saudi passports and should not be confused with procedures applicable to foreign passports held by expatriate residents.

One of the key eligibility requirements is that the family member must have a Saudi passport recorded as valid when the electronic report is submitted.

The system also requires that no previous report concerning the same beneficiary remains pending or under processing at the time of the new application.

Another important condition is that the family member must be physically present inside Saudi Arabia when the report is filed through Absher.

The official guidance confirms that a report cannot be submitted through this family service when the beneficiary is outside the Kingdom, making location an essential consideration.

Applicants must also have an updated national address registered on the Absher platform, in accordance with the conditions published for the service.

One of the parents must carry out the reporting procedure on behalf of an eligible family member, while the user must review and acknowledge the information displayed.

The applicant should select the correct reporting category according to whether the passport was lost, stolen, or damaged, ensuring that the submission reflects the actual circumstances.

Accurate reporting helps the competent authorities process the case properly and avoids inconsistencies between the electronic submission and the passport records.

To begin the procedure, the Saudi parent signs in to the Absher platform using their registered account credentials and opens the My Services section.

The user then selects Passports and chooses the service for reporting a lost Saudi passport before proceeding to the New Report option.

The platform allows the applicant to select the relevant family member, identify the appropriate report type, and enter the required incident details.

The applicant must then answer the displayed questions, review the recorded information, and confirm its accuracy before submitting the report.

Once the electronic submission is successful, the system displays confirmation that the report has been filed, and a text message is sent to confirm the submission.

Regarding charges, the Saudi national government service portal lists the passport loss reporting service as free of charge, with immediate electronic processing when its requirements are fulfilled.

However, the reporting procedure must be distinguished from the separate process of obtaining a replacement passport, which is governed by its own eligibility conditions and applicable fees.

Official guidance concerning replacement passports indicates that reporting the loss or theft is required before a new replacement document can be issued.

Therefore, submitting a report successfully should not be interpreted as automatically obtaining a new travel document or completing every subsequent passport procedure.

Absher provides separate services for issuing and renewing Saudi passports for eligible family members, subject to the specific requirements applicable to each service.

Citizens should use the appropriate follow-up service if a replacement passport is required, rather than assuming that the original loss report completes the entire process.

The official service card identifies Absher as the electronic channel for submitting family passport reports and provides support options for technical difficulties or service-related inquiries.

Applicants are encouraged to retain the confirmation of their report and monitor any further instructions delivered through official government channels.

If the family member is outside Saudi Arabia or the electronic system does not display the necessary beneficiary information, the family should contact the competent authority for guidance on the appropriate procedure.

The Ministry of Interior emphasizes the importance of safeguarding official travel documents and taking the necessary action when a passport is lost, stolen, or damaged.

Citizens should rely on official instructions rather than unauthorized intermediaries or unverified claims about passport reporting and replacement services.

The General Directorate of Passports and Absher remain the authoritative sources for verifying eligibility, completing electronic reports, and identifying the next steps when a replacement passport is needed.

Source: Saudi Ministry of Interior – General Directorate of Passports – Absher Platform.