Scheduled Downtime Details

One of the biggest energy companies in the emirate, ADDC has advised its consumers that the maintenance would start on Friday, December 13 and finish on Saturday, December 14 at 8:00 PM. Residents will not be able to use ADDC's online platform or phone centre for help over this 24-hour period.

ADDC said in a statement that the planned repair is required to improve the dependability and efficiency of its systems. Although system upgrades depend on downtime, it will momentarily limit access to several vital services consumers depend on to control their electricity consumption.

Customers will thus not be able to pay their water and power bills throughout the maintenance period. Furthermore absent will be the call centre of the utility company, therefore depriving households of a direct channel of inquiry or resolution of any utility-related problems. Residents who might need quick help or those who had intended to pay during this period could find the disturbance inconvenient.

Before the maintenance period starts, ADDC has advised its clients to arrange appropriately and finish any necessary transactions or inquiries. Residents who act early can prevent delays in paying their power bills or attending to service-related issues.

Improving Service Competency

ADDC has stressed despite the temporary inconvenience that the planned repair is meant to raise the general quality of its offerings, Maintaining a strong infrastructure able to satisfy the rising needs of the emirate's people and enterprises depends critically on regular system improvements, Through such investments in such upgrades, ADDC hopes to increase the dependability, efficiency, and user experience of its utility products.

These planned maintenance projects also highlight the company's will to keep ahead of technical developments, therefore assuring that it will keep providing its clients with world-class utilities.

ADDC has tried to minimize disturbance by telling its clients about the maintenance period much in advance, The power company is enabling residents to get ready for the temporary absence of its services by making unambiguous remarks regarding the chronology and extent of the outage.

The way ADDC approaches openness shows its commitment to client service and keeping confidence among its base, It also emphasizes the need of good communication in times of disturbance to prevent uncertainty or discontent among consumers.

Residents are recommended to pay their bills or take care of any urgent utility-related issues before Friday, December 13, at 8:00 PM, so lessening the impact of the maintenance period. Ahead of time planning guarantees that consumers prevent disruptions in their accounts or services.

Regarding problems that develop during the downtime, people are advised to wait until Saturday, December 14's services are restored at 8:00 PM. ADDC services should start regular operations after the maintenance is finished, therefore enabling consumers to access the whole spectrum of utilities and assistance.

Maintaining and improving ADDC's utility systems depends on its disruption of the 24-hour service, Although the temporary absence of services such call center help and bill payments could cause inconvenience, these improvements are a part of the company's larger attempts to offer a more dependable and efficient energy infrastructure, ADDC is trying to minimize the effect on its clients and guarantee a seamless return to normal operations by contacting residents in advance and pushing them to plan appropriately.

UAE: ADDC Online Services Unavailable for 24 Hours During Maintenance

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