The Director General of the General Directorate of Residency and Foreigners Affairs in Dubai Lieutenant General Mohammed Ahmed Al Marri confirmed that crisis management was handled with high professionalism from the very beginning.

He explained that operational teams continued performing their duties normally across air land and sea ports ensuring uninterrupted services despite global challenges.

He noted that authorities facilitated the return of residents who were outside the country even if their residency permits had expired during the crisis period.

He added that certain exemptions were granted to violators of residency laws to ease their travel procedures and reduce complications under exceptional circumstances.

He stressed that travel movement continued steadily although passenger numbers were lower than usual but operations were handled efficiently without obstacles.

He highlighted that the most remarkable aspect during the crisis was the calm and disciplined behavior shown by travelers at both arrival and departure points.

He stated that this positive attitude significantly contributed to smoother procedures and enhanced the overall efficiency of airport operations.

He emphasized that the UAE is committed to treating residents with the same level of care and attention provided to citizens without discrimination.

He confirmed that some residents were allowed to enter the country even after their residency permits had expired as part of exceptional facilitation measures.

He also pointed out that violators were allowed to leave the country without complications while flexible solutions were provided for special cases.

He revealed that transportation arrangements were made for some travelers through land borders to the Al Wajajah crossing in Oman to facilitate their departure.

He confirmed that Dubai airports demonstrated strong operational resilience and efficiency in handling both normal and crisis conditions effectively.

He added that coordination between police civil aviation airport authorities and airlines created a highly efficient operational model.

He stated that no major issues were recorded in dealing with travelers and authorities observed a high level of cooperation and understanding.

He noted that many travelers showed flexibility especially when flight schedules changed which helped reduce pressure on operational systems.

He emphasized that clear directives were issued to simplify procedures inside and outside the country with human priority at the core of all decisions.

He concluded by praising the efforts of all airport sector employees noting that appreciation messages from travelers reflect the exceptional level of service delivered.