An index published by the General Authority of Civil Aviation (GACA) shows that Saudi Arabian passengers filed 928 complaints against airlines in November 2023.

Based on consumer complaints, the index which assesses airports and air travel service providers showcased that baggage-related problems were the most often expressed gripe among passengers.

With just 11 complaints per 100,000 customers, Flyadeal turned out as the airline with the fewest complaints. Especially, the airline's 99 percent complaint handling rate within the designated period is really outstanding. Not far behind Flyadeal, Flynas handled all of the 12 complaints received per 100,000 passengers within the allotted period, therefore attesting to a 100 percent complaint resolution rate. Third rated Saudi Airlines with 13 complaints per 100,000 passengers. Saudi Airlines answered 99 percent of the received complaints within the designated period, same as Flyadeal.

Regarding the several kinds of complaints, baggage problems were the most often mentioned worry among travelers, followed by ticket-related ones and finally travel itself. A substantial share of the complaints expressed by travelers about their air travel experiences in Saudi Arabia fall into these groups.

The report also emphasized the national airport performance. King Khalid International Airport in Riyadh distinguished out among Saudi Arabia's other airports handling more than six million passengers yearly for its low complaint rate. With a rate of 0.4 percent per 100,000 travelers, the airport had one complaint. The airport also promptly addressed the problem, obtaining a 100 percent complaint resolution record.

King Saud Airport in Al-Baha recorded the lowest complaint count among domestic airports, with just one complaint registered, so producing a complaint rate of 3 percent per 100,000 passengers. King Saud Airport also attained a 100 percent timely complaint handling rate, therefore underscoring its exceptional performance in handling passenger complaints, just as King Khalid International Airport did.

GACA's statistics shows a larger trend of Saudi aviation sector's customer service and satisfaction improving tendency. Maintaining good relations with passengers depends on timely and effective resolution of passenger complaints, hence airports and airlines are under more and more important focus. Given the great amount of passengers, the quite modest number of complaints points to both airlines and airports making progress in offering improved services.

Although the main concern is baggage, overall Saudi airline and airport performance points to efforts toward operational efficiency and customer happiness. Since they show a dedication to quickly attending to passenger requirements, the increases in complaint resolution rates really stand out.

In terms of complaint resolution and customer service especially, the November complaints index shows a good performance by Saudi Arabian airports and airlines, While airports like King Khalid and King Saud have also showed great competence in addressing customer complaints, Flyadeal, Flynas, and Saudi Airlines stand out for their low complaint rates and strong complaint handling efficiency, These initiatives are a component of a larger campaign to improve national air transport quality and give travelers a better experience.